FAQ's
Frequently asked questions
Please take a few minutes to have a look through our frequently asked questions, this may save you time when querying for information, all reservation information is emailed to you at the time of booking, if you require confirmation of anything please check your reservation details in the first instance.
if you do not find what you are looking for in your reservation details or on our frequently asked questions please get in touch with your booking contact quoting your booking reference number, details are found on your reservation E-Mail.
Tap the questions below to reveal the answer
I want to pre-book entertainment and buy passes before we arrive, how can I do this?.
Private Haven Holiday Guests can pre-book activities online 12 weeks prior to arrival after they have purchased Play Passes Online, details of this can be found in your customer portal or on your arrival registration email.
You no longer have to Pre-Book Dining.
Check in is from 4pm and Check out if 10am Prompt (check your reservation for details) if the cleaning company advise all homes are ready for occupation we will release keys details sooner.
Unfortunately, this is not possible due to cleaning and inventory which needs to be completed before you arrive.
The cleaning company have a set routine, when they arrive, they need to holiday home vacated, please ensure check-out time is upheld.
No, All pets must remain on the floor at all times.
Yes, Instalments is fine assuming the full balance is received for the due date (check your reservation details).
A security bond is an advance payment should any damages or breakages occur as per the agreed Terms and Conditions, under normal curcumstances this is retuned after your stay. (Check your reservation details).
Check is from 4pm in all instances via a secure key safe located at the accommodation, therefore Keys can be obtained at any point from 4pm on checkin day through into the early hours of the following day and onwards.
Key information will only be sent once the holiday balance is paid, key collect is normally via a Key safe at the accommodation.
Yes of course please visit this weblink here Covid and your Holiday.
We are an independent advertising website putting control of advertising into private owners hands, we opened for business in November 2015.
Yes of course we will always try and help, if you have booked directly with a private owner via the website we can only intermediate between customers and private holiday home owners.
You can login and update your details at anytime via your Customer Portal.